ReoGrid

SUPPORT

Support Response Time Notice
Since the release of ReoGrid version 4, we have been receiving a large number support requests. As a result, our response time may be slightly delayed — typically within several hours or up to one business day. For sample code requests, it may take around 2–3 business days to prepare. Thank you very much for your understanding.

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For more information on downloading or purchasing ReoGrid, we're here to help.
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ReoGrid Community

Connect with ReoGrid users from around the world and seek assistance, share insights, or collaborate on solutions.
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PLAN A
Standard Paid Technical Support

For customers who purchase a paid edition of ReoGrid, we offer dedicated technical support services. Our support team is available via email to assist you with any questions or issues you may encounter while using ReoGrid.

Support Duration

  • Professional Edition: Includes 1 month of unlimited technical support from the date of purchase.
  • Enterprise Edition: Includes 3 months of unlimited technical support from the date of purchase, ensuring you have extended assistance when needed.

Extension of Support

  • After the initial support period ends, you may extend your technical support service for an additional fee. This allows you to continue receiving the same high-quality assistance for any ongoing or new challenges.

All standard paid technical support is provided via email.

  • Email
Purchase Support
PLAN B
Advanced Paid Technical Support

We understand that integrating ReoGrid into your projects can present unique challenges. To support your development, we offer the following specialized services. Please feel free to contact us for consultation.

  • Sample Code Creation and Provision

    We can develop and provide customized sample code tailored to your specific requirements, helping you efficiently overcome implementation challenges.

  • Feature Extension and Custom Development

    Based on your requirements, we can add new features or extend existing ones in ReoGrid to better suit your project needs.

  • Target .NET Framework Customization

    We can adjust the target .NET Framework version to match your project’s environment, ensuring compatibility and optimal performance.

You can choose from the following communication methods to receive our technical support. Many enterprises have successfully utilized these services to customize ReoGrid and integrate it seamlessly into their products.

  • Email
  • Chat Tools such as Slack
  • GitHub Issues
Purchase Support

Frequently Asked Questions (FAQ)